Keys to Algarve

Terms and conditions

Keys to Algarve, a registered brand of Energia7, Unipessoal, Lda

Urb. Montes Mourinhos, Lote 61 B, 8365-184 Armação de Pêra, Silves, Portugal
Tax Number: 515 224 804
Email: info@keystoalgarve.com

Last updated: 16 October 2025

A. Introduction

These Terms and Conditions govern the relationship between Keys to Algarve, a registered brand of Energia7, Unipessoal, Lda (“Keys to Algarve”, “the Company”, “we”, or “us”) and any individual or entity making a reservation or staying at one of our managed properties (“the Client” or “Guest”).

By confirming a reservation or using our services, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.

If the Client does not agree with any of the conditions herein, they must refrain from using our services or website.

B. Booking and Payment

  1. A booking is only valid once confirmed in writing (via email) by Keys to Algarve.
  2. A deposit of 30% of the total booking amount must be paid by bank transfer within 72 hours of confirmation. The booking will be cancelled automatically if payment is not received within this period.
  3. The remaining balance must be paid prior to check-in or as specified in the booking confirmation.
  4. Proof of payment must be sent to: info@keystoalgarve.com.
  5. All prices include VAT unless otherwise stated.

C. Cancellations and Refunds

  1. Cancellations made more than 30 days before check-in: The Client is entitled to a full refund of the deposit, excluding any transaction fees. Alternatively, the deposit may be applied to a future booking.
  2. Cancellations made within 30 days of check-in: No refund will be issued. The deposit may be applied to a future stay at the discretion of Keys to Algarve.
  3. Cancellations on or after the check-in date: The Client is liable for the full amount of the booking.
  4. Bookings made through third-party platforms (e.g., Airbnb, Booking.com) are subject to the cancellation and refund policies of those platforms.

D. Check-in and Check-out

  1. Check-in and check-out times are indicated in the property listing.
  2. Late check-in fees apply as follows:
    1. €20 for arrivals between 20:00 and 00:00
    2. €40 for arrivals after 00:00
  3. Unauthorized late check-outs will incur a €50 fee.
  4. The Client must inform Keys to Algarve of their estimated arrival and departure times at least 1 hour before check-in and 12 hours before check-out.
  5. During peak periods, delays of up to 60 minutes in check-in may occur; no compensation or refund will be issued.
  6. One set of keys will be provided per booking. A second set can be provided with a refundable €15 deposit.

E. Security Deposit

  1. A refundable security deposit must be paid at check-in in cash or via bank transfer.
  2. The deposit will be refunded by bank transfer within 7 days after check-out, subject to inspection of the property.
  3. The deposit will be partially or fully withheld in the following cases:
    1. Theft or damage to property, furnishings, or equipment;
    2. Acts of vandalism;
    3. Breach of the Terms and Conditions.
  4. If damages exceed the deposit amount, the Client must pay the balance upon notification. Photographic evidence will be provided.

F. Guest Responsibilities

  1. The Client agrees to use the property solely for accommodation purposes and to maintain it in good condition.
  2. Moving or removing furniture and large items from their original position is strictly prohibited.
  3. Smoking is not permitted inside the property. Smoking is only allowed in designated outdoor areas using ashtrays.
  4. The Client must respect public order and maintain quiet hours between 22:00 and 08:00. Violation of this rule may result in immediate termination of the stay without refund.
  5. The number of guests must not exceed that specified in the booking confirmation.
    1. An additional fee will be charged for any extra guests beyond the number stated in the booking confirmation.
    2. If the legal occupancy limit is exceeded, Keys to Algarve reserves the right to terminate the stay without refund.
  6. The Client must leave the property in a tidy condition, with no excessive dirt or waste.
  7. The use or possession of illegal substances is strictly prohibited.

G. Long-Term Stays

For stays longer than 30 consecutive days, the cost of electricity and water consumption will be charged separately and must be settled according to the actual usage and rates applicable during the stay.

H. Pets

  1. Guests must request written authorization (via email) to bring pets prior to arrival.
  2. Acceptance of pets is subject to approval by Keys to Algarve and may incur additional cleaning fees or a higher security deposit.
  3. Pets are not allowed in swimming pools, on beds, or on sofas.
  4. Any damages caused by pets must be paid for immediately.
  5. Unauthorized pets may result in immediate termination of the stay without refund.

I. Safety and Liability

  1. Guests are fully responsible for ensuring that all windows and doors are locked when leaving the property.
  2. Keys to Algarve is not liable for theft, loss, accidents, injury, illness, or death occurring during the stay.
  3. Guests are advised to obtain their own travel and personal insurance.
  4. Parents or guardians are responsible for supervising minors at all times.
  5. If a safe is available, it can be used upon request and may incur an additional cost.

J. Extra Services

Keys to Algarve may provide extra services (e.g., cleaning, linen changes, transfers) upon request.
Such services are available only by prior appointment between 09:00 and 19:00 and are subject to availability and additional charges.

K. Force Majeure

Keys to Algarve shall not be held responsible or liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to: natural disasters, fires, floods, storms, pandemics, war, strikes, civil disturbances, governmental actions, or utility failures. In such cases, refunds or rescheduling will be handled at the sole discretion of Keys to Algarve.

Additionally, Keys to Algarve staff may enter the property without guest authorization in the event of an emergency or if any of these terms are being violated.

L. Data Protection (GDPR)

Keys to Algarve processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Client data is collected solely for reservation management, legal compliance, and communication purposes.
Personal data will not be shared with third parties, except where legally required or necessary to provide contracted services.

Clients may request access, correction, or deletion of their data by contacting: info@keystoalgarve.com.

M. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with Portuguese law.
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the Tribunal de Silves, Portugal.

N. Final Provisions

  1. Any matters not expressly covered in these Terms shall be resolved in accordance with Portuguese legislation.
  2. In case of discrepancies between the website listing and these Terms, the information in the property listing shall prevail.
  3. The Client’s use of the property constitutes full acceptance of these Terms and Conditions.

O. Copyright

All content on the Keys to Algarve website, including text, images, videos, and other media, is copyrighted and may not be reproduced, distributed, or used without prior written permission from Keys to Algarve.

© Keys to Algarve – Energia7, Unipessoal, Lda. All Rights Reserved.

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