Privacy policy

Energia7, Unipessoal, Lda (doing business as Keys to Algarve) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and share your information when you use our services.

If you have questions or concerns, email us at info@keystoalgarve.com.

Last updated: October 16, 2025

A. Key Points

1. Information we collect: Personal info you provide (name, email, phone, address, payment info) and information automatically collected (IP, device, location, usage).
2. Sensitive data: Financial info may be collected with your consent.
3. Third-party info: We may get info from public sources, partners, or marketing providers.
4. How we use info: To provide services, manage accounts, communicate, prevent fraud, and comply with law.
5. Sharing info: Only with service providers, partners, or when required by law.
6. Your rights: Access, update, delete data, withdraw consent, opt-out of marketing.

B. Information We Collect

1. Personal Information You Provide

• Name, email, phone, address
• Account info: username, password
• Payment/billing info
• Contact preferences

2. Sensitive Information

• Financial details (with your consent)

3. Collected Information (with your consent)

• Device info, IP, browser type
• Location (GPS, IP, Wi-Fi)
• Usage info (pages visited, clicks, errors)

4. Information from Other Sources

• Public databases, marketing partners, social media, affiliates

C. How We Use Your Information

We use your information to:

1. Create and manage your account
2. Provide and deliver services
3. Respond to inquiries and support requests
4. Send administrative and transactional communications
5. Manage orders, payments, and returns
6. Enable user-to-user communication
7. Request feedback and surveys
8. Send marketing (with consent)
9. Prevent fraud and protect safety

D. Legal Basis for Processing

EU/UK Users:

• Consent: When you agree
• Contract: To provide services or fulfill agreements
• Legitimate interests: Marketing, service improvement, security
• Legal obligations: To comply with laws
• Vital interests: Protect safety

Canada Users:

• Consent (express or implied)
• Exceptions apply (fraud prevention, emergencies, legal compliance)

E. How We Share Your Information

We may share info with:

1. Service providers (analytics, hosting, email)
2. Business partners (marketing offers)
3. Affiliates (parent company, subsidiaries)
4. Legal requirements (law enforcement, litigation)
5. Business transfers (merger, sale, acquisition)

Examples: Google Analytics, Auth0, WhatsApp, Vercel, Google Cloud.

F. Cookies and Tracking

We use cookies and similar technologies to:

1. Maintain security and functionality
2. Remember preferences
3. Track usage for analytics
4. Serve personalized ads

Manage cookies in your browser or device settings.

G. Data Retention

We keep personal data only as long as necessary to provide services or comply with law. Unneeded data is deleted or anonymized.

H. Children

We do not knowingly collect data from children under 18. If discovered, it will be deleted promptly.

I. Your Privacy Rights

Depending on location, you may:

1. Access, correct, or delete data
2. Withdraw consent
3. Opt out of marketing
4. Review how data is used in profiling or targeted ads

US Residents: Additional rights depending on your state.

Exercise your rights:

• Email info@keystoalgarve.com

J. Do-Not-Track

We currently do not respond to Do-Not-Track signals.

K. Updates to This Policy

Policy updates will be reflected in the “Last updated” date. Material changes may be notified directly or via our website.

L. Contact Us

Email: info@keystoalgarve.com
Address:
Energia7, Unipessoal, Lda
Urb. Montes Mourinhos, Lote 61 B
Armação de Pêra, Silves 8365-184, Portugal

M. Review, Update, or Delete Your Data

Request access, corrections, deletion, or withdraw consent via email to info@keystoalgarve.com